People Advisor - Admin Apprentice

Wembley, London

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People Advisor - Admin Apprentice

The People team have a very clear purpose, to deliver against our goal of making Careys a ‘Great Place to Work’ and championing our vision, mission and values. We want to attract the very best and most talented people to our diverse organisation whilst supporting our leaders to develop and embed their people plans, ensuring that capability and a High-Performance Culture is in place across Carey Group.

About the Role

The People Apprentice Administrator will form part of the Central People Support Team. This team is the first point of contact for all People related queries across the group. Providing support and guidance on all aspects of the employee life cycle, professionally and proactively.

This apprentice opportunity will undertake a Level 3 Business Administration Apprenticeship.

Key Responsibilities

  • Be the first point of contact for all first line queries that come into the People Support Team; answer department incoming calls, emails, service now requests & general face to face enquiries.  
  • Monitor, respond and/or acknowledge, forward and action all basic people related queries 
  • Interest in / basic understanding of the people lifecycle and employee experience journey  
  • Day to day responsibility for supporting the implementation of the Careys people offering, utilising resources and administering as required and in line with the SLAs 
  • Quickly and effectively gain understanding of customer requirements and provides accurate and tailored information to meet needs 
  • Escalate any issues/queries to the people advisor champions as required to ensure that company procedures are followed, and a professional service is delivered to the business 
  • Utilise People systems to record data that provides accurate HR analytics and reporting. 
  • Raise orders using the appropriate company procedure. Check invoices against orders and process payments 
  • Constantly look at ways to ‘streamline’ and improve the people service processes using improved systems and approaches (Microsoft forms, COINS, Service Now) 
  • Complete HR tasks such as processing new starters, leavers and processing reference requests  
  • Complete L&D tasks such as collating and recording completed training registers, certificates, and results of any courses. 
  • Complete Social Value, Early Talent and Resourcing tasks such as organising interviews and diary management, learner check-ins, updating learning agreements.  
  • Submit accurate and timely monthly grant and levy claims. 

About You

  • Basic admin experience 
  • Ability to prioritise workload and work to a deadline 
  • Proactive, keeps ‘customers’ in the loop and informed 
  • A finisher - disciplined execution and delivers with urgency  
  • Process-driven with a focus on continual improvement and not afraid to suggest ideas for improvements 
  • Tech savvy, proficient in MS Office specifically Excel and PowerPoint  
  • Excellent time-management and organisational skills  
  • Detail-oriented and effective  
  • Flexible approach and willingness to get stuck into varied projects  
  • Strong work ethic and capacity 
  • Responds positively and enthusiastically to changing business circumstances and readily adapts behaviour to maintain high performance 
  • Curious to learn more about the people profession in its entirety, passionate about progressing into a HR/ People role in the future. 

Benefits/Details

37.5 hours per week, 9 am to 5.30 Monday to Thursday (8.30 to 4.30 Fridays)

Competitive Salary

London based

26 days holiday

Opportunity to gain a Business Administration Level 3 qualification

We'd love to hear from you, so please get in touch