From our site teams to our regional offices, our employees facilitate our continuous success through their hard-work and dedication.

At the forefront of our ICT services supporting our Group of specialist companies each and every day, this week we spoke with Service Desk Team Lead - Paige Bailey about her new management role, her passion for technology and her advice to anyone looking to pursue a similar career.

Joining Careys

I joined the Group in February 2017.

Deciding on a career in IT

Upon leaving school, I completed an apprenticeship in ICT. From there, I joined Careys as a 1st Line Support Analyst and have continued to develop my knowledge and interest since.

My day to day responsibilities

I recently applied for and was awarded the role of Service Desk Team Lead. In my new role I am responsible for the smooth running of the ICT service desk.

I ensure that all incidents and requests are handled to the agreed standard and that the desk is resourced to achieve the most effective customer experience.

This is a new role within ICT which is great for me as it allows me to shape and make a positive impact on the overall service that we as an ICT team provide to the business.

My favourite project

I am pleased that our team delivered the Windows 10 migration on time. Moving to the new operating system prevents certain cyber security issues that could have had a negative impact to our network and data integrity.

Overcoming challenges

Becoming a manager of people is a new challenge for me but I am lucky enough to have a great team of hardworking and dedicated individuals.

They are fully aware that this is a development role for me and are working with me to help make the ICT service desk better every day.

In five years’ time

In five years’, time, I see myself progressing further into management and leadership whilst maintaining a good level of technical knowledge. I would also like to achieve further professional ICT qualifications.

My advice to anyone looking to pursue a similar career

Keep focussed and motivated every day to make sure you add value to the business and to the people around you, as well as progress in your role.

The culture at Careys in 3 words

Value, Enjoyable and Professional

From my few years working at Careys I have enjoyed my career so far, which is down to the people and the amazing environments here at Careys. The company has a professional work ethic and adds value to everything it does and to its employees, whilst still creating an enjoyable place to work.